All merchandises are sold on our site bravehawkoutdoors.com, without warranties described nor suggested and cannot be returned or even exchanged except if that the products received by customer is Dead on Arrival. Customer should notice us within 24 hours from receiving your substandard or defective product in order to start a returning process. (Receiving of product is based on the day and time which displays your package was transported to you according to your tracking number) Online purchased cannot be returned to our store and must go through our RMA process that is listed below. If a customer returned products with no notifying us, we would refuse this package after its shipping for that security of our co-worker. Because of sanitary reasons, as well as the overall safety of our customers, we DO NOT accept returns of: clothing, Shoes, Incense, foodstuff, etc. Thus, our Return Policy EXCLUDES any merchandise of this variety.
Several merchandises may have minor flaws and is estimated during production. Tiny nicks or polishing scuff marks are normal in a lot of the merchandises other companies sell as well as the ones we sell. We are only able to acknowledge a return or change when a product is if it is substandard, no functioning, or even damaged coming from shipping (meaning parts damaged or crushed due to coping with after delivery). We will never accept return of cloned products as authentic (products not purchased from us, and not made by the manufacturers we support), and we will have those products retuned to them at their cost. Products damaged due to user error, should never be covered under warranty by us wowgiftmall.com or the manufacturers of the products we sell.
To Start Our RMA or Return Process, Please Follow These Directions carefully.
- Email us your own name, order number which is associated with the item you intend to returning, merchandise you intend to RMA and troubles you happen to be going through with your products at [email protected] Please make sure including pictures and be as detailed as possible.
- We will reply to your inquiry within 24 to 48 hours to let you know if your RMA has been approved or rejected or if additional clarification is necessary.
- If your RMA has been approved, please repackage this product(s) including all original parts, packing material, instructions, etc. Within reason, this means that everything must be return exactly just as it turned out delivered to you. Inadequate repackaging or the return of damaged product could cause refusal of the returning and loss of any refund or replacement merchandise. Products MUST NOT have any damage due to user error or abuse.
- Include a copy of the original Bill within the package and your RMA #, and indicate whether you would like to be refunded for the merchandise, or a replacement sent out. (Replacements will only be sent if a replacement is available).
- We will contact you once we receive your returning products. If you probably have any problems about our RMA process, please email us at [email protected].
- Replacement product(s) will be mailed back to you when the DOA product(s) have been returned to us, inspected and found to be DOA. Nevertheless, they must be for the same merchandise and the same finish, WHEN AVAILABLE. If an RMA product is approved to be in excellent working condition, the original product will be return to you at your expense.
There will be a 10% restocking fee for all those retuned products. The restocking fee includes packages not signed for during shipping and returned to us by the shipping courier. We contact all our customers whose packages are returned to us by the courier if the package was not accepted during shipping. Should you, the customer, no more would like these products reshipped to you and would like to cancel that order, we are able to reimburse for the expense of all products in that order about 10% and cost of shipping. Please note, if products are returned incomplete or not in the same condition these were sent for you, no refund will be offered and the package will be returned to you. Customers are always responsible for cost of shipping returned products. Thank you for your understanding!
Returning Time Frame
Customers who are asked to return products for RMA issues, return for refund, or replacement, must return products within 15 days on the day time we agree to any RMA, returning, or replacement process. Failure to do so, we may void your return.
- If you are to obtain a refund, it will be issued by wowgiftmall.com if your returned merchandise has been received in satisfactory conditions. Refunds will likely be processed within 10 business days once we receive the product(s) back from the customer. Refunds will be given at our discretions. Products returned for the refund tend to be subject to a 10% restocking cost. (Items of which qualify for a refund must be approved by us ahead of the package can be returned).
- Usually refunds will take about 5 business days to complete all the processes after the refund has been initiated. if you have any questions about our refund process, please feel free to email us at [email protected]
An occasional error or wrong information may occur, because manufacturers might update information we are not aware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.