Welcome to BraveHawkOutdoors Store!

FAQs

BraveHawkOutdoors hope people can explore the beauty of the natural world and enjoy the fun of outdoor activities. Any questions about our products, our service and outdoor activities, please feel free to ask.

General Information

We established manufactory and company since 2011 and focus on outdoor  backpacks and packs.. Our company has a complete and scientific quality management system, and we have produced high-quality products and supply to wholesalers around the world for many years. Now we build our own brand – BraveHawkOutdoors and sell more outdoor gears products to customers directly. We hope people don’t be addicted to phone or tablet but enjoy the natural world!

As a professional and honest company, BraveHawkOutdoors provides quality products and the integrity of the service, including:

  • Global Free Shipping: Global Free Shipping service is applicable to all items selling on our site without min order value. It takes about 7-15 workdays. And you could choose International Express service (like DHL) costing $15 (under 2kg).
  • Order Tracking: We provide Free Order Tracking for all items on our site so you could track your package when it is shipped. We would contact you ASAP if any situations happened.
  • 30 Days Warranty: We would refund or replace any merchandise we sold if the item was proved defective in material or Dead on Arrival for 30 days after shipment day.
  • OEM (Original Equipment Manufacturer) Service: For OEM service, please do the statistical surveying, R&D and develops its own item, and we could manufacture products based on your design and details offered by you. Please contact us for more details.

Simply input the keyword into the search box and you can choose the search type. To narrow your search even more, you can use the categories on the sidebar on post page or product page. You can refine your search by choosing the secondary categories.

  1. While on a product’s page, you can add the item to your Wishlist and Cart. Or you can click on the product image to view the product detailed information.
  2. On the product page, you can see the product’s pictures, product description, reviews.
  3. You can add products into you cart and click on “Checkout” or checkout via Paypal Express directly on product pages.
  4. You can pay via Paypal, Paypal Express, Credit Card.
  5. We will send you your tracking number within 2 or 3 days, and you can track your package.

You are not necessarily responsible for any kinds of taxes at this time, unless your country has a strict policy.

Just click on My Account at the top of our site! Input your email address if you want to sign up, and you would receive automatically generated username and password via email. After that you can log in and reset your password.

No! Bravehawkoutdoors.com will never share your personal information. Your information will never be sold to any other third party for any reason. Please view our Privacy Policy.

If an item is defective or Dead on Arrival, you can return the item to our address within 30 days after shipment day. For more information, please view our Return Policy.

Notice: The shipping fee will not be refunded!

Yes! This is our free Gift Card service. Add the gift you want to send to your cart, and when you checkout, please fill in the address of the recipient. You can also leave a message to the recipient on the Note Box. We would write a Gift Card for you and put it in to the gift box and pack the gift well. You can contact us if you want us to do something else.

Yes! Your credit card information is safe, and you can also checkout with Paypal as well to ensure your information is secure.  The SSL (secure socket layer) ensures your credit card information is safe and secure on our network.

Cancellation requests will be accepted one day after an order has been placed. After one day, we are unable to cancel the order.

If you would like to cancel an order, please contact us by sending us a message. Thank you!

Most products displayed “In Stock” in our site will be shipped within TWO BUSINESS DAYS. If we cannot ship your order two business days after order placed, we will contact you and ship your order ASAP.

Personalized gifts or Customized gifts will take longer processing time, and it varies by products.

Shipping time does not include the order processing time. All products will be shipped from China.

Bravehawkoutdoors.com offers two options of shipping.

  • Free Shipping. This is Post Air Mail shipping, and it takes about 7-15 days to arrive. A tracking number is provided.
  • International Express Shipping ($15). This includes DHL, UPS, and so on. International express takes 4-6 business days to be delivered. A tracking number is provided.

Note: Items in the same order may be shipped separately.

Do You Want to Ask a Question?